5 Ways to start Pursuing:Service Craftsmanship http://t.co/nxLv12gg
August 17, 2012
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5 Ways To Start Pursuing Service Craftsmanship
Service matters. We know this in our guts, and yet, most companies make service an after-thought, and a cost center. They say, "We value our customers," quite often on their pre-recorded 6-8 minute long hold message tape. Service has always mattered, but it's coming to be a vital competitive edge.
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