Why Your Business Needs an Operations Plan

On my first day as a small-town newspaper editor, the publisher handed me a book of procedures. It explained my deadlines, the stories he liked and the ones he didn't want to see, how to deal with the columnists, how to operate the fax machine, how to answer the telephone, how to lay out the copy and how to get the storyboards to the printer every Tuesday by midnight.

http://pulse.me/s/boOLx